Shipping Policy

By placing an order through this Website, you will be agreeing to the shipping terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. Shipping Costs
We offer domestic and international shipping services. Shipping costs will vary based on your order details, destination, and chosen shipping method.

 

2. Current Promotion
Free shipping throughout Malaysia for orders over RM200.

 

3. Shipping Time
Orders are typically shipped within 1-3 business days after payment is received. Special circumstances (such as promotional periods) may extend shipping times, and we will notify you in advance.

 

4. Transit Time
Shipping within West Malaysia generally takes 1-5 business days, while shipping to East Malaysia typically takes 5-10 business days.

 

5. Shipping Notifications
Once your order is shipped, we will provide a tracking number and logistics information so you can easily track the status of your shipment.

 

6. Shipping Damage/Loss
In case of goods damaged or lost during shipping, please contact our customer service team immediately. We will assist you in resolving the issue as best as we can.

 

7. Cancellations
Once an order enters the production stage, cancellations are not accepted.

 

8. Returns and Refunds
Please provide an unboxing video to initiate a return or refund request. Requests without an unboxing video will not be accepted.

 

9. Contact Information
For any shipping-related inquiries or assistance, please feel free to contact our customer service (01113321619).

 

The above is our basic shipping policy. For more information or specific requests, please contact us. Specific policy details may be adjusted based on business needs and industry standards.